實體店購物 1. 退貨 任何在實體店購買的貨品均為最終出售，不設退貨。 2. 更換 除了「不設退換貨品」外，您可在購買日起計7天內，出示收據及貨品保証單，在原購買實體店更換「原銷售狀態」貨品1次。如新更換貨品售價高於原本貨品的售價，您需補回售價差額。不設全數或部分退款。 網站或直播間購物 1. 退貨 除了「不設退換貨品」外，您可在收到貨品日起計14天內寄回「原銷售狀態」貨品以進行退貨，本公司會按您購買時的支付方式退回款項，唯運費、稅項或關稅（如有）不設退還，但您需支付相關的寄運費用（包括任何運費、稅項及關稅）。 2. 更換 除了「不設退換貨品」外，您可在收到貨品日起計7天內寄回「原銷售狀態」貨品以更換1次。如新更換貨品售價高於原本貨品的售價，您需補回售價差額。不設全數或部分退款。 本公司會退還首次寄出貨品的運費（稅項及關稅除外），但您需支付退回貨品及寄出新貨品之運費、稅項及關稅。 若因特別情況，例如「不設退換貨品」在寄運途中損壞或貨品不符合「原銷售狀態」，JASS LOTUS會按個別情況全權酌情決定是否接受退貨或更換。 3. 購物優惠 若您享用了推廣活動優惠購貨，更換貨品時優惠期已過，您將不能於新更換貨品上再享用同等優惠，而用以更換貨品的價錢將根據舊貨品實際售價計算（即折扣後的淨價）。JASS LOTUS以外的公司提供之購物優惠，則按有關公司之條款處理。 4. 附帶物品處理 貨品售出時所附帶的物品，如包裝品、證書、贈品、換購品等（如有）需要一併隨貨品退回，否則本公司會扣除相關的費用或拒絕退換貨品。 5. 退款方式 退款會以原支付方式返還，例如信用卡、支付寶等。 退款處理時間: 在收到退貨後7-14個工作日內處理。 **JASS LOTUS 可能會不時更新其退貨和退款政策，因此建議顧客在購買前查看最新政策。** 如交易受制於任何適用之法律法規，而相關法規與本政策有差異，則以相關法規爲準。 In-Store Purchases 1.⁠ ⁠*Returns* - All items purchased in-store are final sale and cannot be returned. 2.⁠ ⁠*Exchanges* - Except for items marked as "non-returnable," you may exchange items within 7 days from the date of purchase by presenting the receipt and warranty card at the original store. You may exchange the item once, provided it is in its "original sale condition." If the new item’s price is higher than the original item, you will need to pay the price difference. No full or partial refunds are available. Online or Live Stream Purchases 1.⁠ ⁠*Returns* - Except for items marked as "non-returnable," you may return items in their "original sale condition" within 14 days from the date of receipt. JASS LOTUS will refund the amount using the payment method you used for the purchase; however, shipping costs, taxes, or duties (if applicable) will not be refunded, and you will need to pay for the return shipping costs (including any shipping fees, taxes, and duties). 2.⁠ ⁠*Exchanges* - Except for items marked as "non-returnable," you may return items in their "original sale condition" within 7 days from the date of receipt for a one-time exchange. If the new item’s price is higher than the original item, you will need to pay the price difference. No full or partial refunds are available. - JASS LOTUS will refund the shipping cost for the initial shipment (excluding taxes and duties), but you will need to pay for the return shipping and the shipping of the new item, including any taxes and duties. - In special circumstances, such as if a "non-returnable" item is damaged during shipping or if the item does not meet the "original sale condition," JASS LOTUS will have the sole discretion to decide whether to accept the return or exchange. 3.⁠ ⁠*Promotional Offers* - If you purchased items using promotional discounts, you will not be able to enjoy the same discount on the new exchanged item if the promotional period has expired. The price for the exchanged item will be calculated based on the actual selling price of the old item (i.e., the net price after discount). Promotions provided by companies other than JASS LOTUS will be handled according to the respective company’s terms. 4.⁠ ⁠*Handling of Accompanying Items* - Any accompanying items sold with the product, such as packaging, certificates, gifts, or exchange items (if any), must be returned along with the product. Otherwise, the company may deduct relevant fees or refuse to accept the return or exchange. 5.⁠ ⁠*Refund Method* - Refunds will be issued using the original payment method, such as credit card or Alipay. - Refund processing time: Refunds will be processed within 7-14 business days after receiving the returned item. ** JASS LOTUS may update its return and refund policy from time to time, so customers are advised to check the latest policy before making a purchase. ** If any transaction is subject to applicable laws and regulations that differ from this policy, the relevant laws and regulations shall prevail.